Contact Us
Got a question about how sweeps coins work, why one of our featured operators changed its redemption timeline, or how we put this list together? This page explains how to reach Sweepstakes Casinos and what we can (and can't) help with.
How to Reach Us
You can contact us by email at [email protected]. We read every message and try to respond within a couple of business days, though volume can occasionally push that out a little. If your question relates to a specific operator, please tell us which one — since redemption thresholds, verification steps, and state eligibility can differ from brand to brand and change over time.
What We Can Help With
- Corrections or updates to information on a review, comparison table, or ranking
- Questions about how sweepstakes and social casinos work, including the Gold Coins and Sweepstakes Coins model
- Feedback on your experience with an operator we've covered, positive or negative
- General questions about how our site is organized or how we assess the operators we list
- Reports of broken links, outdated offer details, or operators that appear to have changed their terms
What We Can't Help With
We're an independent comparison and review site — we don't operate any of the platforms listed here, and we can't access your account, process a redemption, or resolve a payment dispute. If you have an issue with an active account, a pending redemption, or identity verification, you'll need to contact that operator's own support team directly through the site or app where you registered. Their support channels are typically listed in the account or help section once you're logged in.
Similarly, we can't offer legal or tax advice. Sweepstakes casino availability varies by state, and some jurisdictions restrict or prohibit this model entirely — operators decide for themselves which states they serve, and those lists change. If you're unsure whether a platform is available where you live, or how a prize redemption might affect your taxes, the operator's own terms and conditions or a qualified professional are the right place to check, not us.
Reviewing How We Cover These Sites
Our rankings are based on factors like welcome offers, the range of games on offer, how straightforward the sweepstakes coin redemption process appears to be, and general account terms as published by each operator. We don't accept payment in exchange for a better position, and commercial relationships with any operator do not decide where it lands on our list. If you spot something that looks out of date — a changed offer, a state that's been added or removed from an operator's eligibility list, or a redemption threshold that's shifted — let us know and we'll look into it.
Before You Write In
A few things that help us answer faster:
- Include the name of the operator you're asking about, if relevant
- Let us know roughly when you last checked the information in question
- Avoid sending account numbers, ID documents, or other sensitive personal details by email
If your message concerns gambling-like behavior or you'd like information on setting limits, our responsible gambling page has more detail. For background on who runs this site and how we approach reviews, see our about us page, and our terms and conditions cover the rules for using this site itself.
Reaching Out
Whether it's a quick correction, a longer question about how sweeps coins convert into prizes, or feedback after trying one of the platforms we cover, we're glad to hear from you. Email us at [email protected] and we'll get back to you as soon as we can.